We hope you love your Myla Jean order. However, we understand that sometimes an item may not be quite right.

Returns

You have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.

Once you have notified us that you wish to return your order, you have a further 14 days to return the item(s) to us.

To request a return, please contact us using the contact details provided on our website. Please include your order number and the item(s) you wish to return.

Condition of Returned Items

Items should be returned in their original condition, unworn other than for the purpose of trying them on, and with all original tags attached.

Please take reasonable care when trying on garments.

Where an item has been handled beyond what would reasonably be permitted when examining it in a shop, resulting in a reduction in its value, we may make an appropriate deduction from the refund where permitted by law.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the item to us.

We recommend using a tracked postal service and retaining your proof of postage until your refund has been completed.

This does not affect your rights where an item is faulty, damaged or not as described.

Refunds

Once your return has been received, we will process your refund in accordance with your statutory rights.

Refunds will be made using the original payment method.

Where you cancel your entire order, any standard outbound delivery charge that you paid will also be refunded where required by law.

If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional delivery cost.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible so that we can help resolve the issue.

Your statutory rights under UK consumer law are not affected by this policy.

Personalised & Made-to-Order Items

Certain goods made to your specifications or clearly personalised may not qualify for the usual change-of-mind cancellation right.

Where an item is exempt from cancellation rights, this will be made clear before purchase.

This does not affect your statutory rights if an item is faulty or not as described.

Contact Us

To arrange a return or ask a question about your order, please contact Myla Jean using the contact details provided on our website.

Please include your order number so that we can assist you as quickly as possible