Last updated: August 2026

These Terms of Service apply to your use of the Myla Jean website and to purchases made through our online store.

By accessing our website or placing an order with Myla Jean, you agree to these Terms. Nothing in these Terms affects your statutory rights under UK consumer law.

1. About Myla Jean

About Myla Jean

Myla Jean is operated by MYLA JEAN LTD, a private limited company registered in England and Wales.

Company number: 17398588
Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom
Email: hello@mylajean.co.uk

Myla Jean is an online childrenswear retailer offering clothing and related products for babies and children.

2. Using Our Website

You may use our website for lawful personal shopping purposes.

You must not misuse the website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access or use the website for fraudulent or unlawful purposes.

We may update, change or temporarily withdraw parts of the website where reasonably necessary.

3. Product Information

We take reasonable care to ensure that product descriptions, photographs, sizing information and prices are accurate.

Colours may appear slightly different depending on your device or screen settings.

Where garments contain handmade, embroidered, smocked or other decorative details, minor variations may occur between individual items.

We will not knowingly substitute an item for something materially different from the product ordered without your agreement.

4. Prices

All prices displayed on our website are shown in pounds sterling (GBP) unless otherwise stated.

Delivery charges, where applicable, will be shown during checkout before you complete your purchase.

If a pricing error is identified before an order is accepted, we will contact you and give you the opportunity to purchase the item at the correct price or cancel the order.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

Receiving an order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• an item is unavailable;
• there has been an obvious pricing or product-description error;
• payment cannot be authorised;
• we reasonably suspect fraudulent activity; or
• we are unable to fulfil the order.

If we cancel an order after payment has been taken, you will receive an appropriate refund.

6. Payment

Payment must be made using one of the payment methods offered at checkout.

Where third-party payment providers or buy-now-pay-later services are available, their own terms and eligibility requirements may also apply.

Myla Jean is not responsible for a customer’s eligibility or approval for credit or payment services provided by a third party.

7. Delivery

Available delivery methods, estimated delivery times and applicable charges will be displayed on our website or during checkout.

Delivery estimates are estimates rather than guaranteed dates unless expressly stated otherwise.

Please ensure that the delivery information supplied when ordering is complete and accurate.

Your statutory rights relating to delivery are not affected by these Terms.

Further information can be found in our Shipping Policy.

8. Returns, Cancellations & Refunds

Your rights to cancel an online order, return products and receive refunds are explained in our Returns & Refunds Policy.

Nothing in these Terms or our Returns & Refunds Policy limits your statutory rights.

9. Faulty or Misdescribed Products

Products supplied by Myla Jean must meet the standards required by UK consumer law.

If an item is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, please contact us.

Nothing in these Terms excludes or restricts rights that cannot legally be excluded or restricted.

10. Children’s Clothing

Our products should be used appropriately for the child’s age and size.

Parents and carers are responsible for selecting an appropriate size and supervising children where a garment or accessory contains decorative features that require supervision.

Any specific safety or care information supplied with a product should be followed.

11. Intellectual Property

The Myla Jean name, branding, logo, website design, original photographs, graphics and original written content may be protected by intellectual property rights.

Unless permitted by law, you may not reproduce, distribute, commercially exploit or use our protected content without permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

12. Personal Information

We handle personal information in accordance with our Privacy Policy and applicable UK data-protection law.

Information provided when placing an order will be used as reasonably necessary to process and fulfil your purchase and provide associated customer service.

13. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access.

We may temporarily suspend access for maintenance, security, technical or other legitimate operational reasons.

14. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

We are responsible for losses that are a foreseeable consequence of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable or for business losses arising from purchases made primarily for commercial purposes, to the extent permitted by law.

15. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Where such circumstances materially affect your order, we will take reasonable steps to minimise the impact and will comply with your applicable consumer rights.

16. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law.

The Terms applying to an order will normally be those in effect when the order was placed.

17. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

If you are a consumer, you retain any mandatory protections and rights regarding where legal proceedings may be brought that apply to you.

18. Contact

If you have a question about these Terms, an order or a Myla Jean product, please contact us using the contact details provided on our website.

Myla Jean

Traditional childrenswear, thoughtfully chosen.